Privacy Policy

1.1 Information Collected from Customers

1.2 Information Collected from Service Providers

2.1 Platform Operations

We use personal information to create and manage Customer and Service Provider accounts, authenticate users and maintain account security, schedule and coordinate service appointments, manage recurring service plans, and facilitate communication between Customers, Service Providers, and property management companies regarding scheduled services.

2.2 Payment Processing

We use personal information to process payments and refunds, verify payment status and prevent fraud, maintain accounting and financial records, and process Service Provider compensation and tax reporting obligations.

2.3 Communications

We use personal information to send booking confirmations, appointment reminders, service updates, account notifications, security alerts, and customer support communications.

Customers who opt in may also receive promotional emails or SMS messages regarding offers, new services, referral opportunities, or company updates.

2.4 Referral Program Administration

We use personal information to track referrals, award referral credits and rewards, prevent referral fraud and abuse, and administer promotional campaigns.

2.5 Service Provider Management

We use Service Provider information to vet applicants and conduct background screenings, onboard Service Providers and process payments, monitor service quality and resolve disputes, and maintain regulatory compliance.

2.6 Property Management Coordination

Information necessary to facilitate scheduled services may be shared with participating property management companies when Customers authorize property management-assisted entry, as described below.

2.7 Platform Improvement and Security

We use automatically collected technical information to improve platform functionality and user experience, analyze usage trends and develop new features, measure platform performance and troubleshoot technical issues, and maintain platform security and prevent fraud.

3.1 Service Providers and Vendors

We share personal information with third-party vendors and service providers that assist us in operating the Platform. These vendors are authorized to use your information only as necessary to provide services to us and are required to maintain appropriate confidentiality and data security obligations. Current categories of vendors include:

• Payment processors — for processing payments and refunds
• Cloud hosting providers — for application hosting and infrastructure
• Authentication providers — for secure account login and user authentication
• Secure cloud file and document storage providers — for storage of uploaded documents and files
• Email delivery providers — for transactional emails including confirmations and notifications
• SMS and messaging providers — for appointment reminders and customer communications
• Customer relationship management and communication platforms — for customer support and workflow management
• Analytics platforms — for understanding website usage and improving platform performance
• Background screening providers — for Service Provider vetting and identity verification

Additional vendors may be engaged in the future to support platform operations, provided they maintain appropriate confidentiality and data security obligations consistent with this Privacy Policy.

3.2 Property Management Companies

When a Customer selects property management-assisted entry for a scheduled service, we may share limited service information with the relevant property management company. This may include the Customer's name, unit number, scheduled appointment, service status, and confirmation that property management-assisted entry was authorized. Property management companies do not receive Customer payment information, payment card information, Customer payment history, resident-provided access codes, or internal Customer communications.

Property management companies may also receive aggregate community reporting, including the number of participating residents, number of completed services, overall community participation metrics, and resident satisfaction metrics. This aggregate reporting does not include individually identifiable financial or payment information.

3.3 Legal and Compliance Disclosures

We may disclose personal information when required by law, court order, subpoena, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our legal rights, protect the safety of any person, investigate fraud or a security incident, or comply with applicable law.

3.4 Business Transfers

If In-House Service LLC is involved in a merger, acquisition, reorganization, or sale of all or substantially all of its assets, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer and any material changes to this Privacy Policy that may result.

3.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have your express consent to do so.

4.1 Types of Cookies We Use

• Essential cookies — required for the Platform to function, including session management and authentication
• Session cookies — temporary cookies that expire when you close your browser
• Persistent cookies — cookies that remain on your device for a set period to remember your preferences
• Authentication cookies — used to verify your identity and maintain your logged-in session
• Security cookies — used to detect and prevent fraudulent activity

4.2 Analytics

We use Google Analytics and comparable analytics platforms to understand website traffic, user behavior, and platform performance. These tools may collect information about your device and how you interact with our Platform. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

4.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You may set your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of the Platform.

7.1 Rights Available to All Users

Regardless of your state of residence, you have the right to request information about the categories of personal information we have collected about you and how it is used; request correction of inaccurate personal information; request deletion of your personal information, subject to certain legal exceptions; and opt out of receiving promotional communications from us at any time.

7.2 Texas Residents

If you are a Texas resident, you have the following rights under the Texas Data Privacy and Security Act (Tex. Bus. & Com. Code § 541 et seq.):

• The right to confirm whether we are processing your personal data and to access that data
• The right to correct inaccuracies in your personal data
• The right to delete personal data you have provided or that we have collected about you
• The right to obtain a portable copy of your personal data in a readily usable format
• The right to opt out of the sale of your personal data, the use of your personal data for targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects
• The right not to be discriminated against for exercising any of the foregoing rights

We do not sell personal data or use it for targeted advertising. Accordingly, the opt-out rights described above are provided for transparency and compliance purposes.

7.3 California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.), as amended by the California Privacy Rights Act:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us and our service providers, subject to certain exceptions
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information

We do not sell personal information as defined under California law. California residents may submit privacy rights requests using the contact information in Section 9 below.

7.4 How to Exercise Your Rights

To exercise any of the rights described in this Section, please submit a request to: privacy@in-houseservice.com

We will verify your identity before processing any request. We will respond to your request within forty-five (45) days of receipt. If we require additional time, we will notify you of the extension and the reason within the initial 45-day period. Responses to consumer requests are provided free of charge up to twice per year per consumer. In certain circumstances, we may deny a request as permitted by applicable law, in which case we will explain the reason for the denial and provide information about how to appeal.

7.5 Appeals

If we deny your privacy rights request in whole or in part, you have the right to appeal our decision. To appeal, please submit a written request to privacy@in-houseservice.com within thirty (30) days of receiving our denial, including your name, the original request, and the basis for your appeal. We will respond to your appeal in writing within sixty (60) days of receipt. If we deny your appeal, we will provide you with information on how to submit a complaint to the Texas Attorney General at https://www.texasattorneygeneral.gov or to the California Privacy Protection Agency at https://cppa.ca.gov, as applicable.